FAQs

How to order from NewSmile ?


It is very simple. Just click on the "Add to cart" button on the product page you want to order and finally click on the "Checkout" button.

💳 Which payment methods do you accept?


We accept all payments with VISA, Master Card, American Express. You also have the option to pay for your purchases with Paypal.

🔒 Is my data secure?


Absolutely! The security of our customers is our top priority. To this end, all payments are secured by our partners Stripe and Paypal.

🚚 What are your delivery times?


All our orders are dispatched within 2-5 working days, Monday to Friday. As a guideline, the maximum delivery time is 7-12 days.

🔙 What is your return policy?


If there are any problems with receiving your package, we offer you the option to simply return your products to us by post.


To make a return, please contact us via the CONTACT section.


👍 What are your guarantees and conditions?


All our products are guaranteed against malfunction upon receipt.

To make a claim under the warranty if your product does not work properly or is damaged on receipt, please contact us by emailing neurospiele@gmail.com with "[RETURN]" in the subject line.

☎️ How can we reach you quickly?


You can reach us 24 hours a day by writing to us via the "Contact" section.